Damaged or defective items will be exchanged only.
It's our priority to make sure you receive your merchandise without any flaws.
Our products are custom printed for each order. This is why we proudly offer our 100% print guarantee! In the event your product or your item(s) is damaged or defective follow the instructions.
You must contact Kaotic Klothing within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.
Kaotic Klothing will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will inform you of our decision to approve or deny your request for a new product along with an explanation of its decision.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days will not be exchanged for any reason.
- Kaotic Klothing will not honor defect requests which are attributed to a customers size concerns
- We strongly encourage all customers to review our sizing charts before orders are placed to ensure our sizing meets your product requirements.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
We only replace items if they are defective or damaged.
Securely pack the merchandise, making sure to include the packing slip or order confirmation. Please try to use the original shipping box and materials if possible.
Mail your return package to our location from any postal carrier of your choice.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All purchases are final.
Since we move quickly to print, cut, and sew your custom handmade merchandise, we cannot accept modifications or cancellations to your orders once submitted. Each product is crafted with pristine detail to fit your needs. This includes different sizing, or quantity. If you would like to increase your quantity, please place a seperate order.